Terms of Service

Last updated: November 10, 2026 · Effective November 4, 2026

These terms are an agreement between you and VektorForgeAI LLC (“VektorForgeAI”, “we”, “us”) for your use of our software services: your VektorForgeAI account, and each of our platforms, currently Product Architect (app.vektorforgeai.com) and Program Forgemaster (forgemaster.vektorforgeai.com), and, when it launches, Systems Alloysmith, together with any platform we add later (each a “Platform”, and together with your account, the “Services”). By creating an account or using the Services, you agree to these terms. If you use the Services for a company or other organization, you agree on its behalf and confirm you have authority to do so; “you” then includes that organization.

Definitions

These words have the following meanings wherever they appear in the Agreement, including our policies.

Account holder: anyone with a VektorForgeAI account. While Product Architect has its own sign-in (section 3), anyone with a Product Architect account is an account holder too.
Account information: your name, email address, plans, billing details and sign-in history. Account information is not Your Content.
Agree, authorize and consent: you agree to or accept the Agreement. You authorize a Platform to use your VektorForgeAI account, or authorize us to exchange information with a third-party service. Consent is used only for a party’s written consent under the Agreement and, in the Privacy Policy, in its privacy-law meaning.
Agreement: these terms together with the documents listed in section 1.
AI features and AI provider: the AI features are the AI coach in each Platform (such as Arc in Product Architect), AI research features and the other features in which the Services use AI for you. They are powered by our AI provider, Anthropic.
AI output: text, analysis or other material the Services’ AI features generate for you.
API and API key: an API (application programming interface) lets your own software work with the Services directly; an API key is the secret code that identifies your software when it does.
Business customer: a company or other organization that uses the Services, as opposed to an individual using them only for themselves.
Cancel, suspend, terminate, revoke, expire and delete: you cancel a paid plan, which then ends at the end of its billing period. We suspend access when we pause it for a time. Access or the Agreement is terminated when it ends for good. API keys, viewer access and a Platform’s authorization to use your account are revoked when they are withdrawn, and viewer access expires when it reaches its end date. Content or an account is deleted when it is removed. Canceling a paid plan does not delete Your Content; deleting your account does.
Consulting: professional services, such as advice, workshops or hands-on help, that we quote and deliver under a statement of work (SOW) under our Master Services Agreement.
Customer feedback: feedback from your own customers or stakeholders that you record in a Platform. Customer feedback is part of Your Content, not Feedback.
Export, download and backups: you export when you create a file from a Platform, such as a PDF or Word document. A viewer downloads when they save shared content, where the owner allows it. Backups are copies we keep only to recover from failures; they expire within 30 days.
External AI assistant: AI software you choose and connect to the Services through MCP or an API key, such as Claude or Cursor. It is not one of our AI features, and its provider handles it under its own terms, even if that provider is also our AI provider.
Feature suggestion: Feedback you post in a Platform’s feature suggestions area, where other users of that Platform can see it and vote on it.
Feedback: ideas, suggestions or comments about the Services that you send us, including feature suggestions, reasons for canceling and accessibility feedback. Feedback does not include Your Content, such as customer feedback you record in a Platform.
Free plan and paid plan: the plans described on each Platform’s plans and pricing page. A paid plan is one you pay for, monthly or annually.
Guided plan: a paid plan that combines a Platform’s Team plan with regular time each month with a VektorForgeAI consultant. It is bought through an order form rather than self-serve checkout.
MCP (Model Context Protocol): an open standard that lets an external AI assistant connect to the Services and work with Your Content when you authorize it.
Multi-factor authentication: signing in with your password plus a second proof that it is you, such as a code from an authenticator app on your phone.
Order form: a document you sign with us that sets out a specific purchase, such as a Guided plan.
Owner, editor and viewer: the roles in shared work. The owner created it, or had it handed over to them, and controls who else has access; an editor can change it, or the part of it they are given; a viewer can see it but not change it, except through the limited actions a Platform’s Service Terms allow, such as commenting or recording the outcome of a decision. A Platform’s Service Terms may give these roles their own names, for example Program Forgemaster’s program managers and project managers (editors) and sponsors and viewers (viewers). “Owner” refers only to this sharing role; the person who holds an account is the account holder.
Personal information: information that identifies, relates to or describes a particular person, or can reasonably be linked to them, directly or indirectly, such as a name, email address, IP address or account identifier. It does not include information that has been aggregated or de-identified so that it can no longer reasonably be linked to anyone. In the Data Processing Addendum it is called Personal Data.
Plan limits: what each plan includes and the caps that protect the Services, such as the number of AI actions, editors and viewers, daily AI usage caps and API request rates, as described on each Platform’s plans and pricing page.
Platform: one of our software products, such as Product Architect or Program Forgemaster.
Pre-release feature and waitlist: a pre-release feature is a Platform or feature we label beta or pre-release, or offer to a limited group before general release. A waitlist is a list of people who want to hear when a Platform that is not yet available opens.
Security Incident: a breach of security that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Your Content or personal information we hold.
Service incident: an outage, error or data problem in the Services that is not a Security Incident.
Service Terms: the short additional terms for a specific Platform.
Services: your VektorForgeAI account and all of our Platforms.
Staff: the people who work for VektorForgeAI, including contractors.
Subprocessor: a company that processes personal information on our behalf to help us provide the Services, such as our hosting or AI provider. Our Subprocessors page lists them.
Team plan and team members: the Team plan is one of our paid plans. Team members are people you record in a Platform, such as in a team or resource list; they need not be account holders, and the information about them is Your Content.
Third-party services: products from other companies that you choose to connect to the Services, such as Jira, ClickUp, Slack or Microsoft Teams.
Vulnerability report: a report from someone who believes they have found a security weakness in the Services, sent as described on our Security page.
Your Content: defined in section 5.

1. How these terms fit together

These terms apply to all the Services. Each Platform also has short Service Terms that cover what is specific to it, such as its features, sharing rules and plan details. Our Acceptable Use Policy, Privacy Policy and Refund & Cancellation Policy apply to all the Services, and our Data Processing Addendum applies when we process personal information on behalf of a business customer. Our How VektorForgeAI uses AI page (our “AI page”), Security page and Subprocessors page explain how parts of the Services work and form part of our Privacy Policy. Together these are the “Agreement”.

If documents in the Agreement conflict, the first in this list controls: (1) an order form you sign with us; (2) the Data Processing Addendum, for the processing of personal information; (3) the Service Terms, for that Platform; (4) these terms; (5) our policies.

A Guided plan is bought through an order form. The Agreement covers the Platform part of the plan, and our Master Services Agreement covers the consultant’s time. Other consulting is quoted in a statement of work (SOW) and governed by our Master Services Agreement and that SOW, not by these terms. Either way, a consultant works in Your Content only through access you give them, such as inviting them as an editor or viewer.

2. Who can use the Services

You must be at least 18 years old and able to form a binding contract. You may use the Services only for business or professional purposes, not for personal, family or household use. The Services are offered to businesses and professionals in the United States. We do not market or offer them in the European Economic Area, the United Kingdom or Switzerland; if you use them from there, you do so on your own initiative, and our Privacy Policy still applies to your personal information.

3. Your VektorForgeAI account

Your VektorForgeAI account lets you sign in to every Platform that uses it; today, that is Program Forgemaster. Product Architect still has its own sign-in and its own account; until it moves to your VektorForgeAI account, what these terms say about your account applies to your Product Architect account too. We require multi-factor authentication, such as an authenticator app, to protect each account. Keep your sign-in details and authentication devices secure, and tell us promptly if you suspect unauthorized use (see “How to report a problem” below). You are responsible for activity under your account. Give us accurate information and keep your email address current, because we use it for important notices.

4. Plans, billing and renewal

Each Platform has a Free plan and paid plans, described on its plans and pricing page. Paid plans are billed in advance, monthly or annually, through Stripe; a Guided plan is billed as its order form says. Paid plans renew automatically at the end of each billing period at the then-current price until you cancel. You can cancel any paid plan at any time from your billing settings; cancellation takes effect at the end of the current billing period, and canceling a plan for one Platform does not affect your other plans. Canceling a paid plan does not delete Your Content. Prices are in US dollars and exclude applicable taxes, which may be added at checkout. Plan limits apply as described on each Platform’s plans and pricing page. Refunds are covered by our Refund & Cancellation Policy. If you dispute a charge with your bank or card issuer (a chargeback), we may pause your paid features until the dispute is resolved and restore them afterwards; please contact us first, because we can usually fix a billing problem faster. We may change our prices. Before a higher price applies to your plan, we will email you at least 30 days in advance; it applies from your first renewal after that notice, and you can cancel before then. For annual plans, we will email you a reminder about 30 days (and at least 15 days) before each renewal.

Add-on packs. Some Platforms offer one-time add-on packs, such as extra AI actions, as described on their plans and pricing page and in their Service Terms. A pack is paid for once, does not renew, has no cash value, cannot be transferred and expires as the Platform’s Service Terms say; if its payment is refunded, its unused credits are removed, and while a chargeback on it is open we may remove them.

5. Your Content

You keep all rights to the content you put into the Services and to the documents you create with them (“Your Content”). You give us a limited permission to host, store, copy, process, transmit and display Your Content only as needed to provide, secure and support the Services for you and the people you share with, including sending it to our subprocessors (such as our AI provider) for that purpose. Your Content stays in the Platform where you created it; we move it between Platforms only when you ask, for example when you link or import work from one Platform to another. An import makes a separate copy in the receiving Platform. This permission ends when Your Content is deleted, except for backups, which expire within 30 days.

You are responsible for Your Content and confirm you have the rights needed to put it into the Services, including any personal information about other people, such as team members and customer feedback, and that doing so complies with the law and any obligations you have to them.

6. AI features

The Services’ AI features, including the AI coach in each Platform and AI research features, draft documents, answer questions, analyze information and research markets. As between you and us, AI output generated for you belongs to you, to the extent we have rights in it. AI output can be inaccurate, incomplete or out of date, and similar output may be generated for other users. Review it before you rely on it; it is not legal, financial, tax or other professional advice. Our AI page explains how the AI features work and what data they use. This section does not cover an external AI assistant you connect; see section 9.

7. Acceptable use

You will use the Services in line with our Acceptable Use Policy. In particular, you will not break the law or infringe anyone’s rights; upload malware or unlawful content, or sensitive information the Services are not designed for, such as payment card numbers, government ID numbers or health information, as listed in our Acceptable Use Policy; try to gain unauthorized access to the Services or probe or test their security, including for security research, without our written permission given in advance; get around plan limits, access rules or safety measures, including those of our AI provider; resell the Services or use them to build a competing product; or use AI output as the only basis for decisions with legal or similarly significant effects on people without meaningful human review.

When you share something in a Platform, such as a product or a program, the people you invite get the role you give them: editors can change it, and viewers can see it and take only the limited actions, such as commenting, that the Platform’s Service Terms allow. Everyone you share with needs their own account for that Platform (a VektorForgeAI account, or for Product Architect a Product Architect account) with multi-factor authentication. You are responsible for who you invite and for revoking access when it is no longer appropriate. Anyone you share with uses it on your behalf: they may not copy, export, download or share its content outside the Services except as you allow. Each Platform’s Service Terms describe its roles, viewer limits, when viewer access expires and its download rules.

9. Third-party services and API access

If you connect third-party services such as Jira, ClickUp, Slack or Microsoft Teams, you authorize us to exchange the relevant information with them. They are governed by their own terms, and we are not responsible for them.

On Platforms and plans that include it, you can create API keys to work with Your Content from your own software or to connect an external AI assistant. A key acts as you: anything done with it is treated as done by you and is subject to the Agreement. Keep your keys secret and revoke any you believe are exposed. We may apply plan limits, such as API request rates, or suspend or revoke keys, to protect the Services. Information you send to other software or an external AI assistant is handled by its provider under its own terms, and we are not responsible for it.

10. Feedback

If you send us Feedback, we may use it without restriction or obligation to you. Feature suggestions are visible to other users of that Platform, so don’t include confidential information in them. This section does not apply to Your Content, including customer feedback, which remains yours under section 5.

11. Our property

The Services, including their software, design and the content we provide (other than Your Content), belong to VektorForgeAI and its licensors and are protected by law. The Agreement does not give you any rights in them beyond using the Services as allowed here.

12. Confidentiality

“Confidential Information” means non-public information that one party (the discloser) shares with the other (the recipient) in connection with the Services, if it is marked confidential or a reasonable person would understand it to be confidential. Your Content is your Confidential Information. Non-public parts of the Services, the terms of any order form and our security information are ours.

The recipient will use the discloser’s Confidential Information only to provide or use the Services under the Agreement, protect it with at least reasonable care, and share it only with its employees, contractors and service providers who need it for that purpose and are bound by confidentiality duties at least as protective as these. Confidential Information does not include information that is or becomes public through no fault of the recipient, that the recipient already knew or developed independently, or that it lawfully received from someone else without a duty of confidentiality. The recipient may disclose Confidential Information when the law requires it, after giving the discloser prompt notice where the law allows.

These duties last while the Agreement is in effect and for three years afterwards, and for trade secrets and Your Content, for as long as they remain confidential or we hold them.

13. Pre-release features and waitlists

Pre-release features may change or be withdrawn at any time, may be less reliable than the rest of the Services, and are provided as is. Joining a waitlist does not commit you or us to anything; we will tell you when that Platform opens.

14. Suspension and termination

You can stop using any Platform at any time, cancel any paid plan as described in section 4, and delete your VektorForgeAI account, which deletes Your Content on every Platform that uses it, or your Product Architect account, in Product Architect’s Settings, which deletes Your Content in Product Architect. We may suspend or terminate your access to a Platform or to the Services if you materially breach the Agreement, if your use creates a security or legal risk, or if required by law. Where reasonable, we will tell you first and give you a chance to fix the problem and export Your Content. If we discontinue a Platform, we will tell you at least 30 days in advance so you can export Your Content. If we discontinue a Platform, or terminate your access to it when you have not breached the Agreement, we will refund the unused part of any period you have prepaid for it. If an account on a Free plan has not been used for 24 months, we may delete it and its content after emailing you at least 30 days in advance. Sections 5 (your responsibilities), 10, 11, 12, 15, 16, 17, 19 and 20 survive termination, as does your obligation to pay any fees you owe for the period before termination.

15. Disclaimers

The Services are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not promise the Services will be uninterrupted or error-free, or that AI output will be accurate.

16. Limitation of liability

To the fullest extent the law allows: (a) neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if it was told they were possible; and (b) each party’s total liability for all claims relating to the Services or the Agreement is limited to the greater of the amount you paid us for the Services in the 12 months before the claim arose, or US$1,000.

These limits do not apply to: your obligation to pay fees; either party’s obligations under section 17 (Indemnity); a party’s breach of section 12 (Confidentiality), except that claims arising from a Security Incident remain subject to the limit in (b); your breach of section 7 (Acceptable use); a party’s fraud, gross negligence or willful misconduct; or any liability the law does not allow to be limited.

17. Indemnity

By you. You will defend VektorForgeAI against third-party claims arising from Your Content or your breach of the Agreement, and pay the resulting damages, approved settlements and reasonable costs.

By us. If you are on a paid plan, we will defend you against third-party claims that a Platform’s software, as we provide it, infringes a United States patent, copyright or trademark or misappropriates a trade secret, and pay the resulting damages, approved settlements and reasonable costs. This does not cover claims arising from Your Content, AI output, your combination of the Services with anything we did not provide, changes we did not make, or your use of the Services in breach of the Agreement. If a Platform becomes, or we believe it may become, the subject of such a claim, we may get you the right to keep using it, change it so it no longer infringes, or, if neither is reasonably possible, end your plan for it and refund the prepaid fees for the unused period. This section states our entire obligation for infringement claims.

How it works. The party asking for a defense must notify the other promptly, let it control the defense and settlement, and cooperate reasonably, at the defending party’s cost. The defending party may not settle a claim in a way that admits fault on behalf of the other party or imposes any obligation on it without that party’s written consent.

18. Changes to these terms

We may update these terms, the Service Terms and our policies at any time. Changes take effect when we post the new version with a new date. For significant changes, we will also tell account holders by email or in the Services, and we may ask you to accept the new version before you continue. If you keep using the Services after a change takes effect, the new version applies; if you don’t agree, stop using the Services and cancel any paid plan. Changes don’t alter an order form, statement of work or other agreement signed by both parties; those change only in writing signed by both.

19. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the Circuit Court of Henrico County, Virginia, or the United States District Court for the Eastern District of Virginia, Richmond Division, and both parties consent to the exclusive jurisdiction and venue of those courts. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other for at least 30 days. Either party may, however, ask a court at any time for an urgent order (an injunction) to stop or prevent a breach of section 12 (Confidentiality), of the other party’s intellectual property rights, or of the Acceptable Use Policy. Any claim relating to the Agreement or the Services must be brought within one year after it arises, except claims for unpaid fees or under section 17 (Indemnity).

EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE RELATING TO THE AGREEMENT OR THE SERVICES.

20. General

The Agreement is the entire agreement about the Services. If any part is unenforceable, the rest stays in effect. A failure to enforce a term is not a waiver. You may not transfer the Agreement without our written consent; we may transfer it as part of a merger, acquisition or sale of assets. Neither party is liable for a delay or failure to perform (other than paying fees) caused by events beyond its reasonable control. You will not use or give access to the Services in violation of US export control or sanctions laws, including from a sanctioned country or by a sanctioned person.

Notices. We send legal notices to the email address on your account, or to the address in your order form. You send legal notices to info@vektorforgeai.com and by mail to VektorForgeAI LLC, 8401 Mayland Dr, Ste 1121, Richmond, Virginia 23294, United States. A notice sent by email is treated as received one business day after it is sent.

How to report a problem

Service incident: use a Platform’s “Report an incident” form.
Suspected Security Incident, including suspected unauthorized use of your account: use the “Report an incident” form and tick “Possible security issue”, or email security@vektorforgeai.com.
Vulnerability report: email security@vektorforgeai.com, following the guidelines on our Security page.
Misuse of the Services by someone else, such as content or behavior that breaks our Acceptable Use Policy: email info@vektorforgeai.com.

Contact us

VektorForgeAI LLC, 8401 Mayland Dr, Ste 1121, Richmond, Virginia 23294, United States

Email: info@vektorforgeai.com