Refund & Cancellation Policy
Last updated: · Effective
This policy covers paid plans on every one of our Platforms. It is part of our Terms of Service, and words such as Platform, Your Content, paid plan, cancel and plan limits have the meanings there.
Plans and automatic renewal
Each Platform has a Free plan and paid plans, billed monthly or annually in advance through Stripe. Current plans and prices are on each Platform’s plans and pricing page. We do not offer free trials of paid plans. Some Platforms offer one-time add-on packs, which do not renew. A Guided plan is bought through an order form instead (see Refunds below).
Paid plans renew automatically at the end of each monthly or annual period, at the price then in effect, using the payment method on file, until you cancel. For annual plans, we email you a reminder about 30 days (and at least 15 days) before each renewal, with the renewal date, the amount and how to cancel. If we raise a price, we email you at least 30 days before the higher price applies to your plan; it applies from your first renewal after that notice, and you can cancel before then, as described in our Terms of Service.
How to cancel
- Online: in the Platform, go to its plans and pricing page → Manage billing and choose Cancel. This opens our secure Stripe billing page.
- By email: write to info@vektorforgeai.com from your account email, and we will cancel for you and confirm by email.
You can cancel at any time. Your paid plan stays active until the end of the period you have already paid for; after that, that Platform moves to the Free plan. Canceling a plan on one Platform does not affect your plans on other Platforms. Canceling does not delete Your Content: your work remains, and Free plan limits apply to new activity (such as AI actions and editors).
Deleting your VektorForgeAI account (in your account settings), or your Product Architect account (in Product Architect’s Settings, while Product Architect has its own sign-in), cancels all the paid plans on that account immediately; they are not charged again, and the rest of the periods you have already paid for are not refunded. If you are within 14 days of an annual payment and want that refund, ask us before deleting your account.
Refunds
- Monthly plans: you can cancel at any time, but we do not give refunds or credits for partial months.
- Annual plans: if you cancel within 14 days of your first annual payment or of an annual renewal charge, you can ask for a full refund of that payment. After 14 days, we do not give prorated refunds; your plan runs until the end of the annual period.
- Add-on packs: if you haven’t used any of a pack’s credits, you can ask for a full refund within 14 days of buying it. Once any of its credits are used, or after 14 days, packs are not refundable. Unused credits expire 12 months after purchase and are not refunded. A refunded pack’s unused credits are removed.
- Billing mistakes: if you were charged in error, charged twice, or charged after you canceled, we will refund the incorrect amount in full.
- If we discontinue a Platform, or terminate your access to it when you have not breached the Terms of Service, we refund the unused part of any period you have prepaid for it.
- Guided plans and other services sold under a separate order form follow the refund terms in that order form.
- Consulting quoted in a statement of work (SOW) follows the payment and refund terms in that SOW.
To request a refund, email info@vektorforgeai.com from your account email with the date and amount of the charge. Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
Changing plans
You can switch between paid plans, or between monthly and annual billing, from Manage billing on each Platform.
- Upgrades take effect immediately; the prorated difference for the rest of the current period is added to your next invoice.
- Downgrades take effect immediately; the unused value of your previous plan is credited toward your next invoices rather than refunded.
Failed payments
If a payment fails, Stripe will retry it and we will email you. Your plan stays active while the payment is retried. If the payment still cannot be collected, your subscription ends and that Platform moves to the Free plan; Your Content is not deleted.
Taxes
Prices exclude applicable sales tax or VAT, which may be added at checkout depending on your location.
Billing disputes and chargebacks
If something looks wrong with a charge, please contact us before disputing it with your bank or card issuer (a chargeback); we can usually fix it faster. While a chargeback is open, we may pause your paid features, as described in our Terms of Service, and we restore them once it is resolved.
Contact us
Email: info@vektorforgeai.com